Why choose us?
Strong Infrastructure and Uptime :
- Complete internet and power redundancy for all equipment and systems
- 99.99% guaranteed uptime via 3 different ISPs
- UPS backup and diesel generators for uninterrupted power supply
Quality Control :
- Multi-point quality control
- Our best resources dedicated to quality checks
- Weekly reviews with customers
ITIL Happy and SPOC Approach :
- In-line with the industry standards and ITIL guidelines
- Finely tuned process and service delivery
- All customers are assigned an account manager who also serves as a single point of contact.
5 years of customer satisfaction :
- Proven track record in providing NOC services.
- Lowest customer attrition.
- Better understanding of MSP business model.
RMM agnostic :
- We work with all leading RMM & PSA tools
- This means you don’t have to change your RMM to outsource your NOC and you don’t have to look outside your PSA to see what’s going on with tickets.
Escalation Channel :
- Every problem flows through a three-tier support system.
- Fixed escalation time for each problem, monitored at every tier of support.
- We follow an All-hands-on-Deck policy.
- We offer services on fixed monthly per device cost
- We offer month-to-month contacts
- We charge no set up fee and offer a complete money back guarantee
Finest Technical Skills :
- Run and managed by technical professionals and not jabbering marketing or sales gurus
- Believe that excellent service scores over a big marketing gimmicks
- Abreast of all the popular software, technologies and applications in our field