Unexpected expenditure is eating your MSPs profits.
On a regular basis MSPs have to collaborate with 3rd party vendors to manage escalations which costs them unexpected monies. Let me just talk about what I mean here in short.
So you have a customer that runs 2 physical servers, each running Hyper-V with 4 VMs on each. Clustering, in-house exchange, LoB applications and DFS shares. It’s a complex environment.
You may have the in-house capability to setup and manage the above technologies, but you do not have experts. So one fine day DFS replication breaks. You can’t fix it, your techs can’t fix it. What’s you next step?
Escalation? To whom? You have exhausted all your in-house resources.
You escalate to a third party, who has DFS experts. They charge you a whopping $600 for 2 hours of work. There goes a big chunk of your profit for the month. What a set back.
You are back to thinking if running this business is worth it. You go through all your incoming finances to assure yourself you are not in the red. Then you realize that you got paid less than your receptionist for the month.
“Running a big business doesn’t matter if you can’t make a profit from it.” There. I said it.
So what are other MSPs doing about this? They are talking to NOC providers who not only have the skill sets but also let you keep expenses in check.
Take that step today and reach out to a NOC provider today. See how they can make your MSP business consistently more profitable.
If you have had a similar experience, I would be interested to know your thoughts on that. Write back. I am waiting to hear from you.