Earlier in technology, NOC was limited to larger organizations like telecom industries and IT. As the working style and nature of work changed, MSP business ruled into IT hosting and NOC services proved not only as profitable management to MSPs but also as an opportunity to boost user satisfaction, reduce costs and improve services. Gradually with time, it is seen that NOC services are best served in India and many companies have their NOC offices located in India.
Here are 12 points why a NOC provider proves to be the backbone of an MSP.
Security– We provide dedicated IT team for round-the-clock system protection. Our office is CCTV monitored and provides secure office access. In addition to this, we have stringent policies for password management and access to removable media.
SLA– ITimpulse specifies the quality and speed of service that the IT team is expected to provide. We measure our work by signing a strict SLA and we comply by it. We provide SLA based service delivery. We focus on providing 100% network uptime guarantee.
|Other Benefits-NOC support for your most critical server
-24 by 7 by 365 monitoring
-Worry free server maintenance
-Alert Management with complete remediation.
-Assistance with projects.
24×7×365 monitoring– ITimpulse provides Monitoring and Alerting services for your complete setup of IT (Desktops/ Laptops, our servers etc). Our 24 hours services includes-
- All alerts monitored and escalated by NOC engineers.
- Tickets & alerts troubleshooting by L2 system admins.
- Advanced L3 admin support to ensure complete remediation.
- Guaranteed response time.
- Hassle free performance monitoring.
- Assurance of complete backup monitoring and management.
- Weekly/ monthly review calls to discuss your concerns and plan your team’s knowledge path.
- Alerting for CPU
- Assistance with projects like server or desktop deployment,Server migration, AV deployment etc.
- Ability to scale our business with our NOC service.
- Monthly review call for support analysis.
More time for staff– We help you augmenting your team as we look after Server monitoring and Troubleshooting issues, so that your engineers can focus on their critical projects and tasks without any hassle, as we are staffed with certified security and networking team.
Increased revenue & performance-As we take the responsibility to provide you technical support, you and your engineers can be freed of worrying about the critical issues and can focus on précised work and therefore, which can help you increase your company revenue and performances at times.
Dedicated team and account manager– We have a dedicated support team of proficient engineers that builds around you and your needs. We understand that it is our responsibility to know your configuration. We are working for the MSPs since times and we hold a capability to manage your infrastructure 24×7.
Less downtime for MSP customers– For every hour the server is down, it impacts the job it can do. Server failure is a big loss of time and prioritized work. We provide complete internet and power redundancy for all equipment and systems and we maintain less downtime for our customers. We do it after hours for the ease of clients.
Most Cost Effective Solution– Every MSP yields improvements in consistency, quality, cost-control and compliance. It looks for a NOC with effective range of services with cost margins with fixed rate packages and 24 hours service within that fixed cost. Depending on the services included in the program offered, pricing is usually based on the number of servers or devices with different packages priced at different levels. ITimpulse works on a fixed monthly cost with the knowledge of best practices and costs less than an internal IT team.
99.99% availability– We provide 99.99% guaranteed uptime via 3 different ISPs. So that in case, if we lose connection with one, our client does not need to wait for the resolution.
Increased first day resolution– We commit to provide the resolution to the problems within its assigned time, so that the client does not suffer to wait.
Reduced noise in environment and help desk – We mange to answer all the problems to the tickets generated timely in an organised way so that your helpdesk personnel does not have noise in work and can concentrate on their respective issues.
Exceptional Staff & Vast Coverage– We are staffed with certified and qualified engineers having experience of working as NOC engineer and we have our vast coverage of knowledge in terms of technology.