Here are some lists of tasks that Virtual System admins can remotely perform:
1) Server Monitoring:
a) Virtual System Admin can handle alerts that shown in RMM or detected by admin
b) VSAs can perform alert validation
c) Critical event log check related to Exchange, Active Directory etc.
d) Identify recurring issues and root cause resolution
e) Virtual system admin can handle server health audit and checks using dcdiag, netdiag Exchange BPA, SBS BPA etc.
f) Configure thresholds for critical events such as high CPU, low Disk space. Set up proactive notifications through email for the same
a) Installing and configuring backup software on server and scheduling backup
b) Troubleshooting the backup issues such as missed backup schedule, disk drive full
c) Virtual System admin can handle client\server architecture of backup such as AppAssure and some uses client only architecture such as ShadowProtect
d) Perform backup agent upgrades
e) Perform data restore for file, folder, AD , exchange or other database
f) Increase and decrease limit for online backup
g) Alert configuration in case of failed backups. Documenting such failed events.
a) Anti-virus deployment, installation and configuration
b) Issues such as AV database at client side not updating, unable to clean threats etc. can be resolved by Virtual System admin
c) Checking licensing status of AV, updating the versions of AVs etc.
d) Perform cleanup on infected computers
e) Train/update end-users about computer/internet security
4) Active Directory:
a) Installing and configuring Active Directory. Adding a new server to domain.
b) Migrating Active Directory from old server to new server/hardware
c) Setting up new users as per company policy
d) Reconfiguring the user’s settings as per users request such as map network drive, giving domain admin rights etc.
e) Deploying and troubleshooting issues with Group Policy
f) Setting up folder redirection, roaming profiles or offline files for users
g) User password change
h) Troubleshoot file access issues
i) Virtual system admin can handle issue of profile corruption, moving users profile from one machine to another etc.
5) Exchange Server:
a) Installation and configuration of exchange servers. It includes installing exchange setup on server in domain environment, registering domain, creating MX records etc.
b) Exchange migration to on-premise Exchange 2010 or Office 365
c) Managing users in Exchange Management console, configuring message size limit that the user can send, manage Send As permissions and also Send on Behalf of permissions etc.
d) Manage email send and receive size
e) Troubleshoot client issue with OWA or Active Sync.
f) Exchange spam control management
g) Configuring backups of exchange database and performing restores
h) Perform Exchange database management and repairs
i) Setting up distribution groups
j) Managing Send As or manage mailbox permission over other users
k) User mailbox size management
l) Troubleshoot issue with non-delivery of emails
m) Troubleshoot issues with receiving emails
a) Setting Outlook with IMAP, POP or Outlook anywhere on client computers with exchange, hosted exchange or other hosted email
b) Troubleshoot connectivity issues with Outlook and server
c) Troubleshoot issues with Out of office, Address book, indexing, archiving etc..
d) Troubleshoot certificate issues in Outlook
e) Troubleshoot email send and receive issues
f) Handle Outlook profile corruption issues
g) Managing Outlook add-ons.
7) IIS :
a) Maintaining websites in IIS server such as SharePoint, company’s own website
b) In SBS environment managing RWW, giving access to users to their respective machines
c) Managing issue with access to IIS websites
d) Troubleshoot certificate issues with IIS and deploying 3rd party certificates
8) Printers and Faxes:
a) Installing and configuring of local or network printers, scanners and fax
b) Troubleshoot issues with printing or scanning.
c) Setting up Scan to Email, Scan to Folder or Scan to Shared Drive
d) Set up advanced printing options like Duplex printing, printer tray selection etc.
e) Troubleshoot issues with printers or drivers
f)Configure terminal server printing, user policies and permissions
g) Handle issues with PDF converters
9) Patch Management:
a) Manage, schedule and monitor patching of client’s servers, workstations during maintenance window making the overall patching process efficient
b) Along with Windows update, make sure that other software such as Adobe, Java is up to date. Keep the end-users informed about the latest vulnerabilities detected in such software and upgrade to new versions if found any.
c) Troubleshoot, resolve and document the issues related to windows update
d) Schedule/reschedule failed updates, pending reboots, and update end-users about it, assuring minimum downtime
e) Review and send the weekly/monthly patching reports to clients
10) Automation and RMM Improvement:
a) VSAs can identify, test and automate procedures in your RMM to fix your frequently occurring issues
b) They can write new scripts to retrieve user or machine information from network or server
c) Setting up and fine-tuning your monitoring through your RMM