On-demand Remote Support
Outsourced technical service desk for MSPs.
Instant remote support delivered to your customer from our 24 by 7 NOC, in your company name, using your tools.
While our NOC services cover your Managed Service customers, our On-demand remote support is designed for your break-fix customers. A combination of both allows you to keep those break-fix customers while you build your Managed services.
The service is provided to your customer in your company name and using your tools. There is no minimum billing, setup fee or per incident cost. You will be billed only after your issue is resolved.
Start By logging a ticket:
Submit your request by creating an account with us. Click here to get started.
Once you log a ticket an account is created for you on our system and an email is sent to you with your account details. After logging into your account you can submit new tickets, track existing tickets, see how much time is spent on them.
With each ticket note you can see the time spent doing that work. You also get detailed time sheets with respective ticket numbers every week.
$20 per hour. payable upon resolution.
Minimum billing 15 minutes.15 minute increment.
Volume discounts above $300 minimum biling.
Special Plans for existing NOC customers.
Some Frequently asked questions
How is remote access managed?
ITimpulse does not provide any remote support tools. The remote support needs to be provided by the customer. Most of our customers provide us remote access through their RMM.
Will you communicate with the end-user?
Yes, if you would like us to. We can chat with the user or call them in you your company name. These instructions can be be mentioned in your support request.
Can i schedule a request for later?
Yes. The service is available 24 by 7 and you can schedule your request at any hour of the day. You can provide these details when submitting your support request.