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NOC service for MSPs

White label, RMM agnostic, outsourced NOC service for MSPs.


Our White Label NOC services allow MSPs to boost customer satisfaction by reducing turn around time and decrease operational expenses through efficiency of scale. We follow your processes, rules and procedures so you receive the best results from your NOC. It’s like having your own dedicated NOC, providing you the ability to scale your business with our NOC services.

The Wide scope of our services provides coverage for any tech tasks that can be performed remotely. Unlike other NOC providers that keep escalating tickets to you, our services provide complete remediation with a promise that only 1 in every 50 tickets will need your input to resolve.


What More? It’s a fixed per device cost service available with month to month billing.

 

Service Features:

  • No minimum devices, No Setup cost
  • True 24 by 7 alert monitoring and remediation.
  • Monthly payment, per device pricing.
  • Multi-level escalation support
  • Dedicated NOC team and Account manager
  • Multi-point Quality control
  • Plug and Play White Label NOC services

 

How It Works:


This is a simplified over view of how our services are delivered:

Our NOC works using your RMM and PSA. To get started with our services you need to create an account for the NOC in your RMM & PSA. Create a new board or queue in your PSA. Re-direct RMM alerts for devices to be managed by NOC to this Board.

Our NOC will pick up tickets from the board. Remote to the device using your RMM to resolve the issue. We then document the ticket in your PSA so you can easily pull performance and SLA reports. All this while following a ITIL aligned process that you can customize.
 

You Benefit From:

  • Up to 60% reduction in operational expenses
  • Under 2% alert escalation rate
  • 75 % first touch resolution
  • Access to a wide range of skill sets
  • Managing strict SLAs using our services
  • Increased profit margins and high cost-to-benefit ratio
  • Scaling your business without adding additional staff.

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Some Frequently asked questions

How much time does it take for NOC on-boarding ?

For less than 200 devices you can get started in 24 hours. However, for larger number of devices we may need 3 – 4 days before we can ensure complete coverage.

Does ITimpulse NOC provide service for VOIP or PBX servers?

No. We do not. We have no future plans to do so.

What Devices are supported by the NOC?

We support Servers, Workstations, thin-clients, Mobile devices and Network printer.