NOC Add-on : MSP back-office
Off-load Unlimited Service desk tasks to the NOC.
While our NOC manages all your RMM generated alerts, Our back office add-on allows you to assign unlimited work requests to the NOC.
What are work requests?
Our NOC’s job is to manage and remediate your RMM alerts. These could be event logs, failed patches, missed backups – everything your RMM can monitor.But RMM generated tickets are not the only tickets in your MSP. There are also service desk tickets. Some of these tickets are not urgent. However, they need to be completed none the less, that too within a specified time.
Our Back-office add-on caters specifically to such service desk tasks. We call these tasks work requests. And with out Back-office Add-on you can assign unlimited work requests to the NOC. That too right from your PSA.
We have compiled a list of 50 top work requests from the last 3 months. This will give you a good idea of the scope of the service. You can request a copy below.