NOC Add-on : Chat based helpdesk
Remote Chat support delivered from your NOC.
Fixed price helpdesk service delivered from your tools in your company name.
Professional and courteous service.
70% First time resolution.
24 by 7 availability.
Seamless extension with our NOC.
Fixed per device pricing.
How IT works:
User requests chat right from their computers.
Chat is answered by our service desk within 30 seconds.
Service desk tries to resolve the issue on first contact
Issues not resolved in 30 minutes, get transferred to a senior NOC engineer.
The ticket documentation and time records are maintained in you PSA.