Call Us : +1-646-351-8634

NOC Add-on : Chat based helpdesk

Remote Chat support delivered from your NOC.

Fixed price helpdesk service delivered from your tools in your company name.

Key Features

  • Professional and courteous service.
  • 70% First time resolution.
  • 24 by 7 availability.
  • Seamless extension with our NOC.
  • Fixed per device pricing.
  • How IT works:

  • User requests chat right from their computers.
  • Chat is answered by our service desk within 30 seconds.
  • Service desk tries to resolve the issue on first contact
  • Issues not resolved in 30 minutes, get transferred to a senior NOC engineer.
  • The ticket documentation and time records are maintained in you PSA.