Device not under NOC contract? Need instant help. No worries !
All IT service provides have customers that are on Managed services. They pay you a fixed amount every month for all their IT needs. You can very well use an outsourced NOC for these customers and make a healthy profit. Makes a lot of sense as it takes a lot of burden off your on-site resources. Our NOC services for MSPs has got you covered.
But what about the customers that are still on break fix and have problems when your team is the busiest? Fret not, we have got you covered.
Use our Pay as you go remote support only for IT service providers. How does it work? Simple.
When you are low on resources or do not have the technical expertise, send in those tickets to us and we will provide you a response time of 15 minutes or less. The ticket will move through our 3 tier support system till it is resolved. We will offer chat based remote support to your customers through your RMM, in your company name, at a fixed hourly rate. If you book in advance – you get a good discount.
If you are a regular user, your invoice is generated at the end of the month. So you pay us when your customer has paid you. For all the IT service providers making the transition to a complete Managed Services from break-fix, this is the perfect offering.
Go ahead and try it. Call us to know more or log your ticket.